Subject: English Language Test - ROHIT JOSHI
From: ROHIT JOSHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 04:32:21 -0400

| | Foreign Language Screening Test

Name | ROHIT JOSHI    /  (+91) 9643698385    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,

Thanks for contacting us.

We are really sorry for the delay in delivering your order. The hand bag was handed over to the courier company after 24hrs the order was placed but due to some unavoidable circumstance it couldn't be delivered.

Upon receiving your request for the order status we had a word with the courier company regarding the delay and we found that delivery address mentioned is wrong due to which the courier company couldn't deliver it on time.

Would request you to once gain confirm the address over email and if possible do share an alternative address so that our courier partner can deliver the order over there also.

We are in constant touch with the courier partner to get this order delivered at the earliest.

Stay connected for further updates and do let us know if any further assistance is required.

Regards
Rohit Joshi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings,

Thanks for contacting us.

We are sorry to hear that you had such a negative experience with us. This is certainly not the service we intend our customer to experience.

To proceed with the replacement process, I would like you to share following details with us over email-
1. Invoice no.
2. Images of the item(Kindly Zoom-in the areas where scratches are visible).

Once the defect is verified by our quality team, replacement request will be generated and our courier partner will be arriving at your doorstep to pick the defective piece. 24hrs after successful pickup new order will be delivered.

The order will be replaced on priority and we will make sure to be extra cautious about such issues in future.

Awaiting for your response.

Thanks and Regards
Rohit Joshi

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