Subject: Tech Support Candidate - Deeksha Mittal
From: Deeksha Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 03:29:57 -0400

Tech Support
Test

Name

Deeksha
Mittal

E-mail

[email-masked]

Phone Number

(91) 7037216945

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Chat

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Hcl technology

Senior customer
service representative

28 april

22000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will refresh and then after that i will clear the history cookies and cache
files and after refeshing again and i will try again

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
bluetooth of the phone

Turn on the speaker

Then search in the available devices in the phone and then connect.

What according to you makes you a good candidate
for customer service or technical support job?

Assuring
them for the best assistance.

Patiently listening their issues

Proving solutions of their problems.

On a scale of 1 - 5
please rate your fluency in spoken English

4