Subject: Tech Support Candidate - Danish Nisar
From: Danish Nisar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 11:21:53 -0400

| | Tech Support Test

Name | Danish Nisar
E-mail | [email-masked]
Phone Number | (91) 9622883566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Anantnag
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Process associate | 10 may | 25000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Nw | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page
Then I will make sure cookies are enabled
Then will clear cookies n cashe
Then will restart a browser
If this will not work then I will change the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Wait for the phone to connect.
Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | My logical & analytical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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