Subject: Tech Support Candidate - Ishan Gurung
From: Ishan Gurung <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 09:29:16 -0400

Tech Support
Test

Name

Ishan
Gurung

E-mail

[email-masked]

Phone Number

(110043) 9773553873

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Najafghar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

TSA ll, technical support

still working

30

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I would check if my internet connection is
working. If it is working then I will check if other websites are
accessible.

I will check the website using In-private mode.

If the issue persist, I will try another browser to check if it's a specific
browse issue.

Will check if I'm connected to vpn. ( if connected then will disconnect the VPN
)

if the issue persist,  I will clear cache and cookies of the browser.

Will change the proxy.

Will restart the device.

Now, it should work.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
speaker and  bluetooth on the mobile device.

Go to Bluetooth setting on the phone then go to pair new device then search for
the new device.

The Bluetooth name will be listed  under available devices.

Pair the device and enjoy the music.

What according to you makes you a good candidate
for customer service or technical support job?

I'm very
attentive.

I like to provide fast and easy solutions.

Good listener.

I have a strong set of skills that uniquely qualify me for this job.

On a scale of 1 - 5 please rate your fluency in
spoken English

5