Subject: Tech Support Candidate - Vipin Chauhan Vipin
From: Vipin Chauhan Vipin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 04:21:12 -0400

| | Tech Support Test

Name | Vipin Chauhan Vipin
E-mail | [email-masked]
Phone Number | (+91) 8851530455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gour City
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acumax Technologies | Technical support executive | Working | 45
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1> I will check internet connection first it’s connected or not.
2> if not connected then connect to Internet then. I will try to load the page again and check what kind of the problem is coming. If it’s not going to fix I will Restart the browser. And check again.
3> if problem is still coming then I will go to internet option and check the browser from there. And fix it from there.
4> many options to fix this small problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1> turn on the Bluetooth device first.
2>Take your phone in your hand and go to settings.
3> open Bluetooth and find the name of the device.
4> click on connect.

What according to you makes you a good candidate for customer service or technical support job? | Try to find out the root cause of the problem. And fix it. When I got new problem. I like to fix it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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