Subject: Tech Support Candidate - Devesh Tomar
From: Devesh Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 02:25:38 -0400

| | Tech Support Test

Name | Devesh Tomar
E-mail | [email-masked]
Phone Number | (91) 9717339422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working currently | | |
Previous Employer 1 | Adobe systems | Technical Consultant | 1/10/2020 | 50000
Previous Employer 2 | Hcl Technologies | Junior Engineer Product support | 5/06/2015 | 9000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the internet /wifi connection,if it says connected and internet or not.
2.If it is connected ,I will check if other websites are opening ,like any news website and check of date and time is correct.
3.If other websites are working ,I will open command prompt and try to ping the website from there.
4.If ping is not successful,I will try DNS flush command  in cmd and try to ping again.
5.If it is still not working ,I will try to ping the ip address of the website from the command prompt.
If result is same I will try to open the website on other device on same connection.
6.If it is opening there then I will try in a different browser,try to clear cache ,cookies of the browser etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth on your phone,press the Bluetooth button on the speaker,select speaker name from your list of connected devices on the mobile phone and the speaker will be connected
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills,empathy to customer,good technical knowledge,taking ownership of the customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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