Subject: Tech Support Candidate - Maneesh Kumar
From: Maneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 02:21:16 -0400

| | Tech Support Test

Name | Maneesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9648288937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khora colony
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aerial Telecommunication | NOC engineer | NA | 18000
Previous Employer 1 | OPPO Mobile India pvt LTD | Assistant Engineer | 31/03/2021 | 16500
Previous Employer 2 | Rajeshwari Infotel Pvt Ltd | RF engineer | 31/12/2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step-- first check the kind of error then Check the URL name is correct or not
2ns step-- Check whether the internet connection is working or not.
3rd step-- Check the proxy settings
4th setp-- check with the other tab or other browser same website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st-- enable blutooth on speaker
2 nd -- enable Bluetooth search in mobile
3 rd-- select the specific speaker Bluetooth name and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1- I have a good exposure on technical troubleshooting as a desktop support Engineer , Machine maintenance , hardware and networking domain.

2- I am good at customer support as i have experience in same in networking field.

3- I am a BTech candidate so am good fit for this role .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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