Subject: Tech Support Candidate - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 09:27:26 -0400

Tech Support
Test

Name

Ankit
Singh

E-mail

[email-masked]

Phone Number

(91) 9953808131

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Agile Consulting PVt
LTD

Sr
solution Engineer

28 February 202

48000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all I check with
other website if its working fine or not. If it same as  Ndtv.com then I check
my network connection in control panel. If its fine I will try to ping gateway
and global dns and then try to ping some other website. If i get ping reply from
all. I will assign global dns in network setting after these steps it should
work.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I will  make sure Bluetooth is turned on at
speaker. end then Go to setting in mobile phone and search for available
Bluetooth devices and pair with Speaker Bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

I always prefer customer priority. I listen to customer issue
or problem properly and always willing to help  customer in any
condition.

On a scale of 1 - 5 please rate your fluency in
spoken English

4