Subject: Tech Support Candidate - Muhammad Rafi
From: Muhammad Rafi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 03:51:33 -0400

| | Tech Support Test

Name | Muhammad Rafi
E-mail | [email-masked]
Phone Number | (+91) 9666280606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process developer | Jan 4 2022 | 35000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check with my network connection.
Then I will check for the error that browser is showing up.
For example if it's showing  that site can't be reached then I will try to toggle my network connection and try to reload the site and check. If still same issue persist then I will try to load the any other site and check if it is realated to network or website realated issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:  trun On Bluetooth on the mobile phone
Step2 : Make sure the speaker is on and ready to pair
Step3:  then open bluetooth setting and search for new device
Step 4 :  pair the device with bluethooth device, done bluethooth connected and ready to play

What according to you makes you a good candidate for customer service or technical support job?

1. Experienced with customer centric approach
2. Well trained on empathising
3. 4 plus years experience on technical support and customer approach

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |