Subject: Tech Support Candidate - ankit singh
From: ankit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 12:59:36 -0400

Tech Support
Test

Name

ankit
singh

E-mail

[email-masked]

Phone Number

(91) 9807865757

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

ghazibad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT DATA SERVICES

Helpdesk Associate

NA

40000

Previous Employer 1

WIPRO LIMITED

Administrator

13 Jan,2022

25000

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Click on the menu button to open the menu
panel.

Click History and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

OR

Perform the Basic and Advanced Reset once more

Right click the Start Button and go to Run

Enter: cmd

Press Enter or Click OK

Within the command prompt window type: gpupdate /force

Once complete, reboot the machine

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open settings

find Bluetooth option

click on search devices

find devices

then paired

connected.

What according to you makes you a good candidate
for customer service or technical support job?

customer
relationship management

problem solver

good listener

empathy

customer focus

Detail knowledge about the product / services you offered

On a
scale of 1 - 5 please rate your fluency in spoken English

5