Subject: English Language Test - Abhik Chakrbarty
From: Abhik Chakrbarty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 10:19:51 -0400

| | Foreign Language Screening Test

Name | Abhik Chakrbarty    /  (+91) 8375976569    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ABC,

Hope you're doing well.
This is regarding your order XXX I'm sorry to hear that you haven't received your parcel and the estimated delivery date is passed. I know how disappointing this must be for you. Rest assured, we'll get this sorted for you as quickly as possible.
I raised the investigation with the carrier and you receive the confirmation for the same within ZZZ hours on your registered email address with us, if you didn't receive any update till the time than feel free to contact us, I follow the next step.
If you have any other issue related to this query, feel free to get in touch with us.
Thanks and Have a great time!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi CX,
I'm sorry to hear that you received a Faulty Cabinet installed at your home instead of the item you purchased from us. Don't worry, I'm here to help you. Can you please share a photo of the Cabinet and the scratches so that I can check the details for you and if you could please send it back to us so that the warehouse can have this investigated with the dispatch and manufacturer and process the refunds/ Replacements for you as soon as the item is with us. I can create a returns for you and share it with you on your email.
If you want a replacement, can you please confirm your address?
If you have any other issue related to this query, feel free to get in touch with us.
Thanks and Have a great time!

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