Subject: Tech Support Candidate - Shikha Sinha
From: Shikha Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 05:15:55 -0400

| | Tech Support Test

Name | Shikha Sinha
E-mail | [email-masked]
Phone Number | (91) 9113376447
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 151, Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Edmingle | Customer support associate | 9month | 27,000
Previous Employer 2 | Vidyamandir classes | CRM executive | 2year | 22,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, refresh the computer if again u get same error than go to next page and type the website link and find the results
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I start the Bluetooth speaker and again I open the mobile phone and go to the settings tool and press button of Bluetooth..after on of Bluetooth i search the device of speaker on my phone... When the Bluetooth speaker name will display on my phone I will pair the connection and the Bluetooth speaker will connect with my phone
What according to you makes you a good candidate for customer service or technical support job? | Customer service or technical support job is mean to support to the customer...if you satisfied the customer with their queries as soon as their recruitments ..it means you are good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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