Subject: English Language Test - Priyanka Chaudhary
From: Priyanka Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 18:46:07 -0400

| | Foreign Language Screening Test

Name | Priyanka Chaudhary    /  (91) 8218090802    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir /mam ,

As per your request we checked the status of your order and we find tha our courier service person tried to delivered the order to the address which you has provided at the time of order confirmation but that person find it wrong , so i request you to please provide us your correct address and phone number so that our courier service will deliver your courier .

XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir /mam ,

First of all we really apologize for the same. Please Do not worry our team will come and check regarding your complain then what should be the  necessary steps will be taken.

XYZ

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