Subject: Tech Support Candidate - Amit Verma
From: Amit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 12:13:34 -0400

| | Tech Support Test

Name | Amit Verma
E-mail | [email-masked]
Phone Number | (91) 9910789281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pacific BPO | IT Support Executive | Currently Working | 23,758
Previous Employer 1 | R1rcm | IT Support Executive | 29/9/2021 | 16,666
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firt I will try to refresh 2-3 times
Restart browser
I will check network connection
I will make sure cookies are enabled
I clear cache and cookies
I will make sure my browser is upto date
I will try different browser
These steps I would take after getting error.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Setting > connection > Bluetooth >add device >after adding Bluetooth devide >connect
What according to you makes you a good candidate for customer service or technical support job? | I experience in the same field of more than one year, and have interest in the computer from the college time as I have choosen one of my mai subject as computer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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