Subject: Tech Support Candidate - Rahul Tiwari
From: Rahul Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 11:25:24 -0400

| | Tech Support Test

Name | Rahul Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8839615867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INSPIRISYS SOLUTIONS LIMITED | Engineer Technical Support | | 26000
Previous Employer 1 | INSPIRISYS SOLUTIONS LIMITED | Desktop Support Engineer | Feb-2020 | 20000
Previous Employer 2 | Team Computers PVT. LTD. | Customer Support Engineer L1 | Dec-2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I need to check the internet connectivity on the system. if it's working then I would look for the error that is displaying on the browser to troubleshoot whether it's a browser issue or a website issue. I will try to open the website in another browser if it's working then that's better otherwise I will use VPN to open to check if a certain website is blocked in my country.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I would turn on Bluetooth on my smartphone/mobile & power on the Bluetooth speaker, after that search for the nearest Bluetooth device on my phone. if the search is completed and the desired speaker is shown then I would pair both and start playing music.
What according to you makes you a good candidate for customer service or technical support job? | To give the best effort and ability to perform in critical situations, even if one does mistakes it's better to learn then to avoid and neglect the task.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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