Subject: Tech Support Candidate - Vijay Kuamr Singh
From: Vijay Kuamr Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 11:16:20 -0400

| | Tech Support Test

Name | Vijay Kuamr Singh
E-mail | [email-masked]
Phone Number | (+91) 9982999003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rupeek Fin tec | Senior Tec Engineer | 15 days notice period | 37650
Previous Employer 1 | Wipro Fintec | Senior Tec Engineer | 10 Sep 2021 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page
2. Make sure JavaScript is enabled
3. Make sure Cookies are enabled
4. Clear your cache and cookies
5. Restart your web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile Settings -> Connected devices -> Bluetooth. Select Pair new device and then tap the speaker name.
What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion, and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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