Subject: Tech Support Candidate - Wasim Mansuri
From: Wasim Mansuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 09:26:51 -0400

Tech Support
Test

Name

Wasim
Mansuri

E-mail

[email-masked]

Phone Number

(91) 9827581253

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ratlam Madhya
Pradesh

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Iact education pvt ltd

Computer Trainer

31 Jan

20000

Previous Employer 1

Teleperformance

Technical
Support Executive

31 March 2020

18000

Previous
Employer 2

Govt Industrial Training institute, Ratlam

Computer Trainer

30 aug
2017

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. FIRST
I CHEEK INTERNET CONNECTION.

2. IF INTERNET AVAILABLE BUT COMPUTER ON INTERNET NOT WORKING SO I CHEEK NETWORK
DRIVER.

3. IF INTERNET AVAILABLE AND INTALL PROPER LAN / WIFI DRIVER SO NEXT I CHEEK
LOCAL AREA CONNECTION IS ENABLE / DISABLE AND IF FOUND DISABLE SO I WILL CHANG
SETTING AND DO ENABLE.

4. IF 1,2,3 ALL IS CORRECT BUT WEBSIDE NOT OPEN SO I CHEEK DOMAINE SPELLING.

5 IF ALL IS CORRECT BUT WEBSITE NOT OPEN SO I CALL TO CUSTOMER CARE . IT,S MAY
BE THAT WEB SITE UNDER CONSTRUCTION FOR UPDATE.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1.
Press on Power Button of Speaker.

Step 2. Bluetooth Enable on Mobile Phone.

Step 3. Find Near Bluetooth Device and if found Bluetooth id of speakers so i
pair first and that after Bluetooth Speakers Connected.

Step 4.  If Bluetooth devices connected so you can play music by mobile
phone.

What according to you makes you a good candidate
for customer service or technical support job?

Most
important that be careful listen of Customer Queries and customer Executive
Reconfirm customer Queries and than after give proper Solution for Customer
Satisfaction.

On a scale of 1 - 5 please rate your fluency in
spoken English

4