Subject: Tech Support Candidate - Surendranath Koundinya Adusumalli
From: Surendranath Koundinya Adusumalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 08:35:32 -0400

Tech Support
Test

Name

Surendranath Koundinya Adusumalli

E-mail

[email-masked]

Phone Number

(91) 9160704376

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Madhapur,
Hyderabad

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Smartdrive System

Customer Support Engineer

May 31
2022

48,000

Previous Employer 1

Tech Mahindra

Associate
Technical Support

October 30 2019

28,000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I would check my internet connection and
see if its connected and having proper strength

Secondly will try to open the same link in different browser to see preferably
default browser

Thirdly I would like to access the google home page and check if there is any
update on that particular site being down due to any reasons

These above steps should help me come to a conclusion of what problem might be
and fix the same

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First step
is to check if I got bluetooth supportable mobile phone

Secondly will make sure the bluetooth is charged

Then would like to know the name of the bluetooth and turn on the device

Following that will reach to settings on my mobile phone and search for
bluetooth to turn it on

Once its turned on will search for the active devices around me and would
connect to the device I turned on earlier

Will check for any possible code required to connect both the devices and make
sure they are entered correctly

Finally once my bluetooth is connected I would check for sound or notification
made by device that it’s connected

What according to
you makes you a good candidate for customer service or technical support
job?

The candidate who lends a helping hand and reach customers fix
the issue with simple guidance steps and who possess adequate knowledge about
the process and having patience and avoid jargons to make customer comfortable
throughout conversation

On a scale of 1 - 5 please rate your
fluency in spoken English

4