Subject: Tech Support Candidate - Ashish Jangra
From: Ashish Jangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 06:17:32 -0400

Tech Support
Test

Name

Ashish
Jangra

E-mail

[email-masked]

Phone Number

(+91) 7827827840

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rajouri garden,
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cert technology

Service desk analyst

09/05/0222

36000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try opening the same website with the
other browser .If the site works in another browser then I will go into
browser's settings, clear its cache and delete cookies that may be causing
problems

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.  Put the speaker in pairing mode.

2. Put your Bluetooth device in pairing mode by pressing and holding the Power
button or Pairing button.

3. A list of available devices will appear, select your Bluetooth speaker and
that's it you are connected

What according to you makes you a
good candidate for customer service or technical support job?

I have good memory of how software and operating systems work.
Also have the ability to think logically. Excellent listening and questioning
skills, ability to interact confidently with clients to establish what the
problem is and explain the solution.

On a scale of 1 - 5
please rate your fluency in spoken English

4