Subject: Tech Support Candidate - Tushar Valecha
From: Tushar Valecha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 04:58:45 -0400

Tech Support
Test

Name

Tushar
Valecha

E-mail

[email-masked]

Phone Number

(+91) 9319673830

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

P.B pvt.ltd.

28 feb

32500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.open a new tab and check to
see if you can load another website like to check your internet connection 2.if
you are able to run other website so basically the problem is with the website
only 3.if you can't open another site, continue to the next step 4. Try opening
it in some another browser if it works there than the problem is with your
browser if it doesn't then problem is with the website.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your Bluetooth device in pairing mode by pressing and
holding the power button or pairing button

2. iPhone: go to settings > Bluetooth > other devices. Tap the device to
connect.

3. Android: go to settings > connected devices > Bluetooth > select
pair new device and then tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Good organizational skills

2. Detail-oriented

3. Patient

4. People-first mindset

5. Excellent problem-solving skills

6 ability to work under stress

On a scale of 1 - 5 please rate your
fluency in spoken English

4