Subject: Tech Support Candidate - Ramesh Bhandari
From: Ramesh Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:36:02 -0400

| | Tech Support Test

Name | Ramesh Bhandari
E-mail | [email-masked]
Phone Number | (91) 9971440601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 110094
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech innovation pvt ltd | Tech support lead | 12 | 40
Previous Employer 1 | Dhi telecom /sniperhill | Tech support lead | Feb 2021 | 80
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  I will relaunch the browser and check if not than i will  try on another browser. If still issue is there then will check internet connection and troubleshoot accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Look for name of bluetooth device and connect
What according to you makes you a good candidate for customer service or technical support job? | I don't give up in customers and will give my best to resolve the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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