Subject: English Language Test - Imtiyaz Bharti
From: Imtiyaz Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:19:46 -0400

| | Foreign Language Screening Test

Name | Imtiyaz Bharti    /  (+91) 6299768455    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ma'am,

We tried to reach at your location to give you your ordered Handbag.
Unfortunately our delivery boy is unable to find your location and contact you.
We request you kindly set and check your delivery location again and call on 9 am to pick your order.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/ma'am

Sorry to hear that, since we need time to investigate this further, your query has been routed to a specialist queue.

Thank you

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