Subject: English Language Test - MOHD FAIZAN
From: MOHD FAIZAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:11:09 -0400

| | Foreign Language Screening Test

Name | MOHD FAIZAN    /  (91) 9628233637    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/ma'am we tried to find out your location to give you your's ordered #handbag but unfortunately our delivery boy is unable to reach out to you, please kindly set and check your delivery location
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Please share your Order or installation ID, and
We will try to contact installation team for this issue and let me check if there's any policy for replacement or refund process.
Thank you

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