Subject: English Language Test - Gaurav Tomar
From: Gaurav Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:03:44 -0400

Foreign Language
Screening Test

Name

Gaurav
Tomar    /  (+91) 9821379995    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

Greetings from Babyshop. Com

I understand that you have ordered the hand bag from our online store, which not
delivered to you yet.

I am sorry for the inconvenience you have faced. That's definitely not what we
want our customers to experience.

I have checked the details and would like to share that the item already has
been shipped and handed over to courier company same day.

Further I can see that the address which you mentioned is not correct.

If you have any alternate address, kindly provide us so that we can deliver your
hand bad at earliest.

Your patience and understanding highly appreciated.

If you still have any query regarding this, kindly get back to us. We are
available 24*7.

Thank you for contacting Babyshop.com.

Have a nice day ahead.

Regards

Gaurav tomar

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Greetings from Homebox customer support.

I understand that you purchased the TV cabinet from our online store. After
installation you noticed the scratches on TV cabinet and would like to replace
the same.

I am sorry for the inconvenience you have faced. That's definitely not what we
want our customers to experience.

I have checked and would like to share that the item is still under return
window.

In order to help you with this, I have created the free replacement of your
item.

Replacement item will be deliver to you with in next 3-4 business days.

Further, I assure that it will not happen again.

Your patience and understanding highly appreciated in this matter.

If you still have any concern, kindly get back to us. We are available 24*7.

Have a wonderful day ahead!

Regards

Gaurav tomar