Subject: English Language Test - Vikash Srivastava
From: Vikash Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:00:14 -0400

| | Foreign Language Screening Test

Name | Vikash Srivastava    /  (+91) 8789041864    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.com!

This email is in regards to your query regarding the status of your order.

As I have checked in our database, we have handed over your product to the courier company and they tried to deliver your product on the given address, however they were unable to find your address. Please help us with your updated address so that we can share the same update with the courier company.

Regards,
Babyshop.com Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day from Homebox Team!

This email is in regards to your query regarding the return/exchange of the TV cabinet.

As per your query I have checked the details with the concerned team and they advised that at the time of installation they didn't find any scratches on the cabinet, however please provide us some time so that we can check the details once again with our concerned department. Please be rest assured that your query will be resolved by us.
Inconvenience caused to you is deeply regretted.

Regards,
Homebox Team

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