Subject: English Language Test - Sushant Sisodiya
From: Sushant Sisodiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 02:49:32 -0400

Foreign Language
Screening Test

Name

Sushant
Sisodiya    /  (91) 8630653021
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi XYZ,

we are really sorry for your inconvenience as we were unable to deliver your
order of a hand bag on time due to the wrong address mentioned at the time of
placing the order. The order was shipped right on the day you ordered. Our
courier representative tried to deliver at the address mentioned at the time of
online order but he couldn't do so as he found out by reaching at the location
that the address you mentioned was wrong. Sir, please provide the correct
address where you want us to deliver the order. As soon as we get the correct
address, we will try to deliver as soon as possible.

thank you sir

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
XYZ,

We are really sorry for your inconvenience and we look forward to solve the
issue as soon as possible. Sir, please upload the photo of the cabinet having
scratches with serial number mentioned on it. Our team will replace the box in
time as soon as we confirm the cabinet box by serial number mentioned at the top
of the box. Please keep patience as we are here to serve. Customer satisfaction
is our top priority.

thank you sir