Subject: English Language Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 02:40:57 -0400

Foreign Language
Screening Test

Name

Vasis
Edmund    /  (011) 9560278916    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello there,

Thank you for contacting babyshop.com.

We have received your concern that you are looking for your order, which you had
placed 14 days back.

Let us see and we will try our best to provide you all the information.

As you have placed the order, the order was shipped to you on the same day. The
courier service provider tried to locate your address but unexpectedly the
shipping address which you had provided was incorrect.

We would request you to please contact us with your valid/correct shipping
address and once we received it we will initiate the replacement to you as soon
as possible.

Let us know if anything else we can assist you with.

Thanks and regards

Vasis Edmund

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Thank you for contacting Homebox customer support,

First off, we would like to thank you for choosing Homebox and we appreciate
that you are supporting us and our products.

As we can see that you have received damaged TV cabinet and the item is having
scratches on it.

We apologize for the inconvenience caused to you.

We will send you an replacement to you. It will reach in 4-7 business days. As a
token of apology, the technician we will provide you service and install the
cabinet free of cost for you.

If you needed refund, then we would request you to please send the item back to
us and once we received the item, we will initiate the refund.

Looking forward for your response.

Let us know if anything else we can assist you with,

Thanks and regards,

Vasis Edmund

Homebox Team Support