Subject: Tech Support Candidate - Mahesh Mahesh
From: Mahesh Mahesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 01:53:35 -0400

| | Tech Support Test

Name | Mahesh Mahesh
E-mail | [email-masked]
Phone Number | (+91) 7827997172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech pvt Ltd | System Analyst | 05-05-2022 | 14500
Previous Employer 1 | Axis Infoline pvt Ltd | System support engineer | 02-02-2020 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have check internet connection next check clear history and next clear cookies and next firewall is enable the this site allow access.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have unlocked the mobile phone and next I have go to mobile setting and next u have enable the Bluetooth and next I have the in the Bluetooth speakers and next I have paired the Bluetooth speakers name.
What according to you makes you a good candidate for customer service or technical support job? | I have system support engineer relevant experience 4+ years experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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