Subject: Tech Support Candidate - Khushboo Sharma
From: Khushboo Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 01:51:25 -0400

| | Tech Support Test

Name | Khushboo Sharma
E-mail | [email-masked]
Phone Number | (91) 9031547161
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhagalpur,bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
MS 0365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys India pvt Ltd | Sr advisor | | 42000
Previous Employer 1 | Tech Mahindra | Technical support | 31-01-2022 | 20000
Previous Employer 2 | Hdb financial services | Sales executive | 20-11-2021 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

. Ask for the error message
2. Checks the internet connectivity
3. Try to open same with different browser
4. Open while applying https:// before website name
5. Clear cache and cookies
6. Delete history
6. Restart desktop or laptop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker
2. Open Bluetooth setting on phone
3. Search for the name of Bluetooth speaker
4. If found connect by tapping on th name
5. If not found delete previous Bluetooth device and refresh

What according to you makes you a good candidate for customer service or technical support job?

I am confident
I am energetic
I like to deal with technical queries
I like to have positive feedback from customer side
I have knowledge in respective field which makes me more confident in troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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