Subject: English Language Test - Shikha Narula
From: Shikha Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 May 2022 23:07:42 -0400

Foreign Language
Screening Test

Name

Shikha
Narula    /  (91) 7042074088    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First we have to connect with his mobile no and confirm the
address first. And also customer confirm there status in the company then we
will confirm his corect address and deliver the product.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Yes first we have to read about cancellation
policy for the company. After we have to return the money. We take some time
atleast 1 week for processing this request. Because we have to checked when we
deleiverd the product is there any scratches or not first we have to satisfy
from our backed team after we have initiated your money back. Thank
you.