Subject: English Language Test - Virendra Singh Negi
From: Virendra Singh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 May 2022 08:38:12 -0400

| | Foreign Language Screening Test

Name | Virendra Singh Negi    /  (+91) 8527628333    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Warm greetings from ABC company.

Thanks for contacting us.

This is in response to your email regarding your order status dated  07-05-2022. Please be assured that our delivery partner is RTG. As per the RTG, your mentioned address is incomplete. This is the reason your order wasn't delivered. The courier company pulls up the addresses from the standard database of the government. Therefore, we request you to please contact our  delivery partner at 222222 and get the address updated. After that they will make sure your handbag will be delivered to you as soon as possible.

We regret for the inconvenience caused to you.

Thanks & regards,
ZXC
ABC Limited

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting Homebox.

I'm sorry to know about your Television Cabinet.

Please note that the concerned cabinet might get surface scratches during the packing or delivery of the item. But please don't worry at all. You can surely get it replaced with a new Cabinet as it is under warranty period. I have arranged this for you. You will receive a return box within next 3 - 5 days. Please find attached the shipping label. Please send the Cabinet back to the mentioned address.

Thank you for being our valued customer.

Once again, we regret for the inconvenience caused to you.

Warm regards,
XYZ
Homebox

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