Subject: Tech Support Candidate - Ishant Bhatia Ishant
From: Ishant Bhatia Ishant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 14:07:09 -0400

Tech Support
Test

Name

Ishant
Bhatia Ishant

E-mail

[email-masked]

Phone Number

(110052) 8826772084

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Desktop support Engineer

9th may

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will check if there is any typing error. Than I will check the internet
connection. If internet is working fine than I will check the same sight on some
other browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Bluetooth must be on in the mobile phone.
Than turn on the speaker. Than I will go to mobile bluetooth setting and click
on pair a new device. Than Select the speaker name and click on that after that
I can use the speaker.

What according to you makes you a
good candidate for customer service or technical support job?

I am working with Wipro limited from last 6 Years. My work is
to handle almost 800 users . I have good knowledge of troubleshooting. I have
knowledge how to handle customers by face or over the calls . I think I can
handle this job and have a growth in my life.

On a scale of 1 - 5
please rate your fluency in spoken English

4