Subject: English Language Test - Nikita Wadhawan
From: Nikita Wadhawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 04:27:29 -0400

| | Foreign Language Screening Test

Name | Nikita Wadhawan    /  (91) 8595640838    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I really apologise for the inconvenience that you are facing, but the address that you have provided seems to be wrong. Our courier company was delivering the package the same day it was ordered but the receiver didn’t take it. Therefore, I request you to kindly provide us the full address with area pincode. We will surely get your order to you.

Regards,
Nikita wadhawan
Live saleman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

We really apologise for the inconvenience that you have faced. This doesn’t happen mostly but don’ worry we will definitely help you. Your cabinet will be replaced with new unit tomorrow. For the inconvenience you have faced as a courtesy we will provide you 10% discount coupon for next shopping with us. We are extremely sorry for the inconvenience.

Regards,
Nikita wadhawan

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