Subject: English Language Test - Akshay Verma
From: Akshay Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 03:57:26 -0400

| | Foreign Language Screening Test

Name | Akshay Verma    /  (91) 7007537186    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Apologise to customer for inconvenience caused and I will escalate the issue to concerned team in this scenario.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Apologies for the inconvenience caused and I will escalate it to concerned team and it will be resolved within next 24-48 hours

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