Subject: Tech Support Candidate - Dipjyoti Das
From: Dipjyoti Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 03:42:13 -0400

| | Tech Support Test

Name | Dipjyoti Das
E-mail | [email-masked]
Phone Number | (+91) 9143098622
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Remote Support Engineer | NA | 15100
Previous Employer 1 | Concentrix | Desktop support engineer | 31/08/2019 | 10500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check the error whether it is blocked by the organization firewallor not. If not then first need to clear cache and cookies from browser. Need to check with incognito mode and other browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in mobile phone.
2. Turn on Bluetooth in speaker.
3. Serach nearby bluetooth devices in mobile phone.
4. One found the bluetooth speaker name then tap to connect.

What according to you makes you a good candidate for customer service or technical support job?

Good technical knowledge.
Good user management experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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