Subject: English Language Test - Sakshi Singh
From: Sakshi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 03:30:49 -0400

Foreign Language
Screening Test

Name

Sakshi
Singh    /  (91) 9140727120    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Order no: 127xxxxxxxxxx

Product: Handbag

Track your order: 🔗

You may know your order status from above link. Our delivery man tried to reach
you, he is unable to find your address, Please contact the delivery man so that
he can reach to you.

Thank you

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Sir/Ma'am,

We are Sorry for your convenience, we understand your concern, please.

If the product has some issue, we are here to provide the return policy, you can
easily return under the returning period. Let us know the product detail for
better reach.

Kindly mention your product name, Order Id So that we can help you.

Thank you

Babyshop Team