Subject: English Language Test - Sheik Mehzybi
From: Sheik Mehzybi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 03:03:40 -0400

| | Foreign Language Screening Test

Name | Sheik Mehzybi     /  (95153) 53268    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First I will apologize for the inconvenience and then I will tell the status of the order as per the courier instructions and confirm with the customer whether its correct or not ...if it's right then will apologize to the customer and request him to wait and will assure him that vill make it deliver asap....Incase if it's wrong then vill ask him to change the address so that it can be delivered it to him
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First will apologize to him for the inconvenience caused and will request him to wait so that he  can get the  the best resolution ...will tell him that we are raising a complaint regarding this and will try to provide the resolution asap

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