Subject: English Language Test - Mayank Bisht
From: Mayank Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 02:36:17 -0400

Foreign Language
Screening Test

Name

Mayank
Bisht    /  (91) 9318422688    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi (customer name),

As per our data your package was shipped and handed over to the courier company
the same day your order was placed. The courier service tried to deliver your
order but the address given by you was wrong. Please cancel the order and place
a new one with correct address or you can reach out to the delivery partner in
the link given below.

Thank you for reaching out to us, we are happy to assist you.

We hope to see you again soon.

(my name)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for reaching out to us. We're really sorry for the inconvenience
caused. My team and I have looked into your problem. You can initiate a
replacement request from the link given below. The order will be delivered in
4-5 business days. I again apologize for any inconvenience caused. Please reach
out to us again if you face any issue. We're happy to help you.

Have a great day,

(my name)