Subject: Tech Support Candidate - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 10:30:00 -0400

Tech Support
Test

Name

Rahul
Yadav

E-mail

[email-masked]

Phone Number

(91) 7903941291

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Moti nagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Smartbrains engineers pvt ltd

L1 engineer

18534

Previous Employer 1

Microlabs pvt ltd

TM

25 dec

22000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will Restart my device.

Make sure the internet connection works.

Check if the website is down for everybody or just me.

Delete cookies and open with the new browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Scroll down
from the top of the screen.

Touch and hold bluetooth of my phone

Tap pair new device.If I don't find pair new device check under available
devices.

Tap the name of the bluetooth device where I want to pair with my
device.

What according to you makes you a good candidate
for customer service or technical support job?

The
candidate should be able to work with people and must have good communication
skills.Must be able to establish a good working rapport with the clients
quickly.candidate should be able to understand the customer problem quickly and
try to resolve that.

On a scale of 1 - 5 please rate your
fluency in spoken English

4