Subject: Tech Support Candidate - Prakhar Pandey
From: Prakhar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 10:18:24 -0400

| | Tech Support Test

Name | Prakhar Pandey
E-mail | [email-masked]
Phone Number | (91) 8299874728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur ( Uttar Pradesh)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Mechanical background

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hindustan aeronautics limited | Quality control engineer | Currently working |
Previous Employer 1 | Machino plastics ltd | Inprocess quality engineer | 2019- 2020 |
Previous Employer 2 | Frontier springs ltd | Quality control engineer | 2016-2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device.
2.Make sure the internet connection properly works.
3.Check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Sweep down from the top of the screen.
2. Touch and hold Bluetooth.
3.Tap pair new device.
4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

As from my point of view...Confidence and politeness is the major factor for interacting with the.customers ..
So i will surely say that I am packed with all these qualities.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |