Subject: English Language Test - Harish Kumar
From: Harish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 07:44:47 -0400

| | Foreign Language Screening Test

Name | Harish Kumar    /  (110062) 9990616795    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greeting for the day,

We regret the inconvenience caused,

As per reference to your mail, we have already sent your product through our courier partner on the same day, however, as per the delivery partner, your delivery address is different from the registered address so we request you to check the address from your end. so that we can proceed further.

Regard
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greeting for the day,

We would like to inform you that as per the reference of your mail we will arrange a tech visit to confirm your concern cause at the time of installation there was no such remark from your end.

Kindly allow us some time to do the needful.

Regard
Livesalesman

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