Subject: English Language Test - Shubham Shukla
From: Shubham Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 07:41:34 -0400

Foreign Language
Screening Test

Name

Shubham
Shukla    /  (+91) 8102455633    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Customer,

The handbag you ordered was handed over to courier company on the same day
itself. The courier tried to deliver the product to you but the address you
mentioned was found to be wrong.

please mention your  address correctly or send us the the another address so
that

product can be delivered to you

Sorry for the inconvenience caused to you

Regards,

the baby box team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

We regret to be inconvenience caused to you. Please cancel the order and our
courier partner will be at your doorstep within three days .you return the
product to him and new TV cabinet will be delivered to you within five days.

Please show the official bill to the courier partner concerned and retain
it.

Sorry for the inconvenience caused to you.

Regards,

Homebox team