Subject: English Language Test - yash kaushik
From: yash kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:05:27 -0400

Foreign Language
Screening Test

Name

yash
kaushik    /  (+91 ) 7505719157    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi my name is Yash Kaushik and today I am here to assist
you,

as I can check that you've ordered a hand bag from our online store and it
didn't delivered to you yet, I apologize for the inconvenience that you have
faced, i understand your concern and will surely assist you with issue.

I would like to tell you that the address you gave us is incorrect, please share
correct address with me so I can update the address in the system. Please try
changing your address while on checkout page.

Yash

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi cx
name,

I apologize for the inconvenience which you're facing with the product, I would
love assist you further, however first I need some information about the product
which you received, Please share the model number, batch no., and invoice to
place an replacement of the product.