Subject: English Language Test - Divya Narula
From: Divya Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 04:41:19 -0400

| | Foreign Language Screening Test

Name | Divya Narula    /  (91) 9873369740    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Thank you so much contacting us. We are really sorry that your order is not delivered yet.

However, as per courier service they were unable to find your address, hence the packet came back to us, you are requested to please confirm your shipping address once again so we can ship your order at the earliest.

Thank & Regards,
Coustomer Care Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam,

Thank you for contacting Homebox coustomer care service.

We apologise for not providing the services as per your expectations.

However, we will try our best to make things work as per your expectations. We are assigning the best possible team to replace your cabinet within next 2-3 working days.

Kindly confirm if anything else we can help you with.

Thanks & Regards
Homebox Team

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