Subject: Tech Support Candidate - Rohit Verma
From: Rohit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 03:55:13 -0400

| | Tech Support Test

Name | Rohit Verma
E-mail | [email-masked]
Phone Number | (+91) 9999311878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Creatives Infotech | Senior Analyst | 31st May 2019 | 42000
Previous Employer 2 | Volcy Ventures India | Sr Technical Sales Executive | Mar 2016 | 27000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check did i type the correct url or not, 2nd i will check my internet is working or not.
If internet is working then I wil try to open the same website in another browser suppose first i have tried on chrome then I'll try to use mozilla or edge.
If still that website not opening then I'll try to close all the tasks through task manager & re-start the browser after disable the connection through device manager.
If still not opening then I'll try to do the same in safe mode but if it's still not working, then there's no problem on our end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth on my phone & turn on the speaker as well
Search for the speaker name on my phone
Paired with it & boom it's done

What according to you makes you a good candidate for customer service or technical support job?

Because i have a good experienced with US clients for the same, i had work with ISP & antivirus users of US in my past companies & beside that i had more than 3 years experienced in ITSM (ITIL) too.
So my total experience would be 4.5 years
Beside that I am a good learner & a workaholic.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |