Subject: English Language Test - Preeti Negi
From: Preeti Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 03:14:56 -0400

Foreign Language
Screening Test

Name

Preeti
Negi    /  (+91) 08178288576    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

1st We will connect to the customer through the email or phone
and asked him /her to provide the correct address then we will correct the same
on courier and make to the delivery partner for redeliver the product

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

1st We
will connect to the customer and asked him/her to share the product picture ,and
when was the product delivered . Same fact finding we will do with the courier
partner if the concern would be genuine then same case we can escalate to the
product company and we can try to make them for refund or replacement of the
product .