Subject: English Language Test - Meenakshi Pandey
From: Meenakshi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 03:07:07 -0400

Foreign Language
Screening Test

Name

Meenakshi
Pandey    /  (+91) 9795123427    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

We tried to reach at your location to give you yours ordered #handbag
unfortunately our delivery boy is unable to find your location and contact
you.

kindly set and check your delivery location again and mail us regarding your
corrections as well.

Thank you.

Regards.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
sir,

We have received your complaint about the TV cabinet and we've decided to
replaced your TV cabinet with a new one product because the solution of
customer's problem is our first priority . So don't worry about that!

Please tell us your proper item information via email or call us our helpline
number ( 123455..) .

We will solve your problem as soon as possible.

Thank you.

Regards.