Subject: Tech Support Candidate - Nitesh Bhowmick
From: Nitesh Bhowmick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 01:16:47 -0400

| | Tech Support Test

Name | Nitesh Bhowmick
E-mail | [email-masked]
Phone Number | (91) 7908443737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GHATAL,West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Artech Infosystems Pvt LTD | Service Desk Analyst | 21/04/2022 | 16448
Previous Employer 1 | Absolute Support & Cloud Hub Pvt Ltd | Technical Support Engineer | 31/10/2021 | 15500
Previous Employer 2 | Malati Tech Solutions Pvt Ltd. | Engineer | 31/10/2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the Internet is working fine or not, if it is not working fine then its need to contact the ISP. If Internet is fine then troubleshoot the browser like  cache, cookies clear  & open CMD update group policy also tried using in Incognito mode in Chrome & tried with other browser as well. If not working then I need to tried using to add this URL in safe list. If it's not working again then need to dispatch that Incident to upper level team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on that Bluetooth speaker-->press the bluetooth bottom or press the option for bluetooth for turn on the bluetooth--> Now turn on the bluetooth of the Mobile phone & Scan for  bluetooth devices-->Once it appeared on click on that device & paired between these two devices-->once successfully paired Bluetooth speaker will be used instead of mobile speaker.
What according to you makes you a good candidate for customer service or technical support job? | From the first of my career I have focused on the resolution of the problem. I think whatever I will write  or speak, that doesn't matter. The matter is the Resolution because at the end of day Solutions & Resolve the issue, that will be the main factor.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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