Subject: Tech Support Candidate - Tarana Sharma
From: Tarana Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 01:07:00 -0400

| | Tech Support Test

Name | Tarana Sharma
E-mail | [email-masked]
Phone Number | (+91) 7503583088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GE Pvt Ltd | Team Leader | 2 May 2022 | 50000
Previous Employer 1 | Bada Business Pvt Ltd | ATL | 3 July 2020 | 35000
Previous Employer 2 | Shine.com | Sales Executive | 15th Mar | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ask customer to open a new tab and check if he can load another website like google.com or mozilla.org.
If he can open another site, then it's ok or
If he can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
Then will ask him to clear Firefox's cookies and cache
I'll ask him to do these steps and then reload the website you're having trouble with -

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Swipe down from the top of the screen.
2 - Touch and hold Bluetooth .
3 - Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4 - Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Because I am a quick learner, I have qualities to repo build with the customer, I understand customer concern and try to resolve that ASAP.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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