Subject: Tech Support Candidate - SUNIL PAL
From: SUNIL PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 22:52:14 -0400

| | Tech Support Test

Name | SUNIL PAL
E-mail | [email-masked]
Phone Number | (+91) 8802124638
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | NA | 17000
Previous Employer 1 | Sonu India | Technical support | 30 November 2020 | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will clear the cache of my browser and clear the temporary files. If again I'll face the same issue then I'll try to check with other browser and try to enter website name like https://www.ndtv.com/ .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen.
2- Touch and hold Bluetooth.
3- Tap pair new device.
4- Tap the name of the Bluetooth device you want to pair with your device.
5-

What according to you makes you a good candidate for customer service or technical support job? | I've completed 3 year full time diploma in information technology from Ambedkar institution of Technology apart from that I've also completed CCNA from Cisco networking academy. I have technical skills and I am very friendly with new technology. I can explain better about the technologies like new feature how to troubleshoot. I spend almost 7 years of my life in technology. So I think I can provide better service to customer in technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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